Policies

General Guidelines

Since our clients leave with the service and product, we do not issue refunds for services performed. What we offer is the opportunity to address your concerns directly.

While every effort is made to match a specific look or photo we want you to be aware that we cannot guarantee that your hair or style or color will match what is in the photo you have shared. There are so many differences in your hair versus the person in the photo, these include but are not limited to their length, texture, thickness, layers, coarseness, are they using extensions. With color services, we do not know how many color treatments that person in the photo had, nor what color it was when they started. With all photos, we simply do not know if the photo has been altered in any way.

The Talented Salon Professionals take pride in their work. Should there be a reason you are not pleased with the outcome, we ask that you reach out to your salon professional and give them the opportunity to address any concerns you may have.

Cancellation

We value your business and appreciate your cooperation with our cancellation policy.

  • Less than 48-hour notification to cancel or reschedule an appointment.
  • No-show or missed appointments.
  • Late arrivals – please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.
  • When booking your appointments within 24 hours of the service, any Changes or Cancellations will be subject to a fee.

Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 48 hours notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, full payment is required for the following conditions