General Policies and Guidelines
Since our clients leave with the service and product, we do not issue refunds for services performed. What we offer is the opportunity to address your concerns directly.
While every effort is made to match a specific look or photo we want you to be aware that we cannot guarantee that your hair or style or color will match what is in the photo you have shared. There are so many differences in your hair versus the person in the photo, these include but are not limited to their length, texture, thickness, layers, coarseness, are they using extensions. With color services, we do not know how many color treatments that person in the photo had, nor what color it was when they started. With all photos, we simply do not know if the photo has been altered in any way.
The Talented Salon Professionals take pride in their work. Should there be a reason you are not pleased with the outcome, we ask that you reach out to your salon professional and give them the opportunity to address any concerns you may have.
We value your business and appreciate your cooperation with our cancellation policy.
All Cancellations or Changes must be made with at least 48 hours notice
There will be a cancellation fee applied if:
- Less than 48-hour notification to cancel or reschedule an appointment.
- No-show or missed appointments.
Please be aware that the following may cause your service to be shortened or changed due to insufficient time to perform the service:
- Late arrivals – please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments when there is an appointment following.
- When booking your appointments within 24 hours of the service, any Changes or Cancellations will be subject to a fee.
Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 48 hours notice when canceling or rescheduling appointments. Because your services are guaranteed reservations reserved for you, full payment is required for the following conditions